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Background
Experience
Professional journey, continuous learning, and certifications.
Work
Senior Technical Program Manager
Yahoo Finance
Leading two pillars — AI (two engineering squads, productionizing GenAI features) and platform Tech Investment (multiple infrastructure squads). Built a 35-agent AI ecosystem for TPM operations covering sprint reporting, roadmap monitoring, defect hygiene, KTLO analysis, portfolio review, and meeting follow-ups. Coordinating cross-team programs including platform decentralization and migration off legacy systems.
Two-Pillar TPM Lead35 AI Agents BuiltCross-team Program CoordinationHierarchical Agent Architecture
Technical Program Manager
NerdWallet
Transformed the SEO Single Threaded Team from an SEO-first to a service-oriented model, achieving 95% SLA completion rate. Implemented Jira Product Discovery intake, RICE prioritization, and lean metrics. Achieved 80%+ OKR completion for 8 consecutive quarters. Co-led the PGM AI Taskforce, advocating for ChatGPT Enterprise adoption.
SEO STT Transformation95% SLA Completion8 Quarters 80%+ OKRsAI Taskforce Co-Lead
Technical Program Manager
Clover Health
Implemented HealthEdge Enterprise Claims System, improving auto-adjudication rate from 40% to 80%. Integrated Change HealthCare clearinghouse and Axiom EDI gateway, reducing claim error rate from 20% to 5%. Built API web services between data warehouse and claims system achieving 99%+ data accuracy. Established vendor and data integration program with JIRA intake processes.
HealthEdge Claims SystemAuto-Adjudication 40%→80%Claim Error Rate 20%→5%99%+ Data Accuracy
Cerner Project Manager / Lead Clinical Informatics Analyst
Chinese Hospital
Orchestrated 40+ Cerner consultants with a $10M budget to implement Cerner Millennium EMR for an 88-bed hospital, 6 clinics, and 16 private practices. All go-live issues resolved within 90 days. Designed HL7 interface implementations (ADT, DFT, MDM, MFN, ORM, ORU) with Quest, LabCorps, and Cerner RadNet. Managed CCDA migration from legacy EMR.
$10M Budget40+ Consultants88-Bed Hospital + 22 PracticesHL7 Interface Design90-Day Issue Resolution
EHR Enterprise Administrator
AACI (Asian Americans for Community Involvement)
Led enterprise-wide EHR planning, implementation, and data integration for a community health organization. Progressed from EHR Applications Specialist to Clinical Information System Administrator to Enterprise Administrator. Managed NextGen EHR, i2i tracking, and reporting systems. Designed workflows to improve clinical productivity and managed PCMH recognition reporting.
NextGen EHR AdministrationEnterprise ReportingClinical Workflow DesignPCMH Recognition
Education & Learning
B.S. Biochemistry and Molecular Biology
UC Davis
Pre-med undergraduate studies in biochemistry, molecular biology, genetics, and genomics. Dean's List — Biological Sciences.
Pre-MedBiochemistryDean's List
Master of Public Administration (MPA/HSA)
University of San Francisco
Graduate studies in public administration and health care administration. GPA: 4.0. Pi Alpha Alpha Honor Society. Coursework in health law, health management, quantitative methods, public policy analysis, and emerging technologies for public managers.
MPA/HSAGPA 4.0Pi Alpha Alpha Honor SocietyDean's List
Advanced Project Management Certificate (SCPM)
Stanford University
Stanford Certified Project Manager program. Coursework in strategy execution, leading change, managing without authority, executing complex programs, and leading effective teams.
SCPM CertificateStrategy ExecutionComplex ProgramsLeading Change
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Continuous Learning
Certifications & Skills
Certified ScrumMaster (CSM, Scrum Alliance 2024). Snowflake Advanced Training & Fundamentals. Matillion ETL for Snowflake on AWS. Skilled in SQL, Snowflake, GitHub, Airflow, ModeQuery, SSRS. Fluent in English, Cantonese, and Mandarin.
CSMSnowflakeMatillion ETLSQLAirflowTrilingual (EN/Cantonese/Mandarin)
Self-Directed Building & Learning
AI Agent Development
Deep dive into AI agent architectures, prompt engineering, MCP protocol, and autonomous workflow design. Built 35+ agents and 42 skills, published n8n community templates, created AI music with Suno (featured on Spotify playlist with 362K saves), and shipped multiple Lovable web apps.
Claude Code MasteryMCP IntegrationsMulti-Agent OrchestrationSuno AI MusicLovable Web Appsn8n Automations